FAQ

Not at the moment. We currently ship exclusively to addresses within the United Kingdom.

Orders are typically processed within 1–2 business days. Once your order has been processed and dispatched, estimated delivery is typically 3–5 business days, depending on the delivery location.

Yes, delivery is free on all orders within the United Kingdom.

Once your order ships, you'll receive a confirmation email with tracking information where available. You can also check your order status from the 'Track my order' link in our footer menu.

Our courier may attempt redelivery, leave instructions, or hold the parcel at a local depot.

You have 30 days from the date of delivery to request a return. Items must be unused and unworn, in the same condition in which they were received, with all original tags attached and in the original packaging where possible. Email contact@velyore.com with your order number to start a return.

Items should be returned using a tracked postal or courier service, following the return instructions provided by our customer service team. Please do not return an item to our correspondence address unless we have specifically instructed you to do so.

If you are returning an item because you have changed your mind, return shipping costs are your responsibility. If your item arrives damaged, faulty, or significantly different from its description, we will cover the cost of return shipping.

Once your return is received and inspected, refunds are processed within 3–5 business days. It may take a few additional days to appear on your statement, depending on your card provider.

If your order has not yet been dispatched, contact us as soon as possible at contact@velyore.com and we will make every effort to cancel it before shipment. Once your order has been delivered, eligible items may be returned within 30 days of delivery in accordance with our Return Policy. This does not affect any statutory consumer rights that may apply.

Contact us as soon as possible, ideally within 48 hours of delivery, at contact@velyore.com with your order number, photos of the issue and a brief description. We'll arrange a replacement or a full refund at no cost to you, including any return shipping. This does not affect your statutory consumer rights.

We don't currently offer direct exchanges. Please return the original item and place a new order for the item you'd prefer.

We accept the payment methods shown at checkout. All payments are processed securely.

All prices are listed in British Pounds (GBP).